Chennai: S S Rajendran has been around in the locality for a long while. However, only a few know his name. He runs a pharmacy near the Villivakkam-Kolathur vehicular subway in the vicinity. And, for many he is the 'miracle man' as he gives medicines to the sick in the locality.
"I take pride in my profession. I get a chance to offer succour to those suffering from minor illnesses by handing over some medicines relying mainly on the experience gained over the years," he told 'News Today'.
And he has his own definition of customer service. "It is providing correct product to the customers, giving right replies to their queries." He has been running the pharmacy shop from 16 April 1990 following the same motto.
But before he started his own shop he worked as a salesman in a pharmaceutical company. "I worked in Galada Pharmaceuticals from 1980 to 1990. And it was here that I learnt the nuances of medicine trade." It was here that I developed a passion for medicines and healthcare.
The motive to achieve more inspired me to start the pharmacy. But there is no difference between then and now. Customer is crucial for both the professions. The timings also varied in both the profession.
"When I was a salesman, the timings were fixed, the salary was quite less. But now the timings I have to work more, but so is my income. Now my shop is open daily from 9 am to Noon and from 5 to 10:30 p.m.
"The biggest thing we ought to mind in this profession is the expiry date of the drugs. We remove the medicines a month before they reach their expiry date and put them in a box. Some of them are sent back to the companies where we get back small amount of money on that. Medicines that cannot be returned are disposed off."
Giving some tips he says it is important to have right medicine in a right way to cure the disease. "For diabetes patients we even issue reminders."
He attributes the success to his family - Lakshmi (wife), Keerthana (daughter) and Ashwada Narayanan (son).
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